GameDuell in the news
- Ranking of the 35 biggest German game developers published by Gameswirtschaft.de
- Our tool tip in Making Games Magazine December 2016
- Gamasutra: First Grand Gin Rummy Tournament has started
- Office Drop In - A tour of GameDuell's Office
- GameDuell Studio Portrait on Gamesauce.biz
- Our tool tip HAXE at Making Games Magazine 04/16
- Guest article at Heise Developer about glassfish / JEE7 migration
- GameDuell joins the federal games association GAME (German)
- Belote.com organizes World Championship (French)
- The Importance of High-Quality Artwork in Mobile Games
- JAXenter Java Magazin: JEE-7-Migration im laufenden Betrieb (German)
- Q & A with our lead developer at Freie Universität Berlin (German)
- Cross-Platform Game Development with the GameDuell DuellTool
- How to get a job at Berlin casual developer GameDuell
- GameDuell hires Nintendo
- The Duell Tool is finally out there
- Under the blue sky (German only)
- Deutschlandradio Kultur on GameDuell's healthy lifestyle (German only)
- El Passion features GameDuell as one of the 10 most promising Berlin startups
- Making Games Magazine: From Core to Casual
- Berliner Morgenpost lists the most popular apps from Berlin
- Tagesspiegel about meeting of games industry with Berlin Senator of Economic Affairs (German)
- Gründerszene publishes virtual GameDuell office tour (German)
- Berliner Zeitung about the boom of creative industries (German)
- Interview Feature with our new art director on Gamasutra
- Deutsche Startups: “Als Gründer sollte man nicht an den Exit denken” (German)
- Making Games Magazine 3/2014 (German)
- Skillgaming.de Review Balloon Blast (German)
- Gamesindustry.biz about GameDuell's Casual Connect Presence
- Bloomberg TV: What Merkel's Re-Election Means to German Startups
- Die Welt: Weniger Bauchgefühl, mehr Analyse (German)
- Muensterlandzeitung.de: 18, 20, weg - Skatspiel wird 200 Jahre alt (German)
- Tagesspiegel: Das liebste Spiel der Deutschen (German)
- Pocketgamer: Don't count on chat apps being the next big gaming platform, warns GameDuell
- GDC Europe: Michael Kalkowski talks about 120 new game positions GameDuell intends to fill this year
- GamesMarkt: GameDuell investiert in Wachstumsmärkte (German)
- Westfalenpost: Entwickler-Branche boomt - Smartphone-Spiele immer beliebter (German)
- Morgenweb: Trend zu einfachen Spielen (German)
- Gamesauce: Casual Connect Asia - GameDuell founder Michael Kalkowski talks about "What Brings Out the Best in People"
- Deutsche-Startups: "Und herzlich winkt die Queen – Hausbesuch bei GameDuell" (German)
- RBB Inforadio: "Berliner IT-Branche im Aufwind" (German)
- TV Berlin: "Politik trifft auf Online-Spiele" (German)
- Tagesspiegel: "Spielend informiert" (German)
- IHK Berlin: "Angekommen im Mittelstand? Wirtschaft und Politik zu Besuch bei erfolgreichen Berliner Start-Up Unternehmen" (German)
- Berliner Zeitung: "Außer Berlin nur noch das Ausland" (German)
- Gamesindustry.biz: "GameDuell: Langfristig komplexere Spiele schaffen" (German)
- Telecomsemea.net: "tyntec verifies GameDuell's 80m users"
- IT-Director.com: "Leading Casual Games Provider Selects tyntec For SMS Verification"
- Pandodaily.com: "GameDuell turns to tyntec for SMS-based verification of gamer identities"
- Pocketgamer.biz: "GameDuell CEO Bolik on how mobile fits into the social publisher's aggressive cross-platform plans"
- Pocketgamer.biz: "Berlin special: A snapshot of how German online game companies are successfully going mobile"
- Pockergamer.biz: "Gis a job: GameDuell kicks off mobile push with 130 new jobs"
- Siliconallee.com: "GameDuell Eyes Up Casual Gaming; Recruiting 120 New Staff"
- Gamasutra.com: "Developing Windows Store Apps with HTML5 - A Showcase"
- Gruenderszene.de: "Berlin 2.0: Eine Gründung ist kein Sprint, sondern ein echter Marathon" (German)
- Insidesocialgames.com: "GameDuell: Cross-platform players monetize 25% more than those on a single platform"
- Gamesindustry.biz: "HTML5: Too Good To Be True?"
Stuffy cubicles, the endless ringing of phones, a call center: That’s what many people have in mind when they think of customer support, so we asked our Customer Support team if the cliché holds true.
Hi team, can you tell us a bit about who you are?
Of course! We’re a diverse team of 20 people from several countries. Some of us have been with the company for over ten years, which also brings a lot of experience to the table.
What does your workday look like?
Our main task is to help our players with questions on technical issues, game rules, payment, or fair play via e-mail and telephone. With such a large international player base, we also take care of user accounting, localizing our website into many languages, and fraud prevention.
Within our team we work as closely together as possible with regular team meetings and stand-ups, but we also gather and discuss valuable player feedback with other teams to ensure our motto “bringing people together to have a good time with games”.
(Sun Knight grants CS team his powers)
What do you like about GameDuell?
What we especially like here is that there’s always someone around in case we want to discuss a tricky case. GameDuell prides itself on being customer-centric which means our focus is not on answering as many emails as quickly as possible, but on customer satisfaction, going the extra mile to make our players happy and to solve their issues. We’re definitely not a call center where you only see your colleagues through the walls of a cubicle. The area where we work, just like the rest of the GameDuell office, is open space, bright, and with lots of windows and glass walls.
We are a respected part of the company and are always in the midst of activities. Through our flat hierarchies and customer focus, it’s always possible to talk to people in different teams, such as a programmer, and what we say is taken seriously.
But most importantly, many of our players are long time patrons with whom we’ve built a good relationship. :-)
Do you have a favorite story from working in Customer Support at GameDuell?
Everyone in the team has at least one phone conversation or email case that sticks in their mind. Whether it’s a funny slip of the tongue on the phone or managing to help a player with little computer knowledge to delete their cache and cookies, we always have something to laugh about or feel proud of. But some things are just incredibly sweet, for example, a very nice player who sent us homemade treats for Christmas.